Definition
Client : Any professional or natural person who is legally capable within the meaning of Articles 1123 and following of the French Civil Code, or any legal entity, who visits the website subject to these general terms and conditions.
Services and Offerings: The website http://www.tiqtec.fr provides the following to its Clients :
Content: All elements comprising the information displayed on the Site, including but not limited to text, images, and videos.
Clients Informations: Hereinafter referred to as “Information”, this refers to all personal data that may be held by http://www.tiqtec.fr for the purposes of account management, customer relationship management, and for analysis and statistical purposes.
User: Any internet user accessing and/or using the aforementioned website.
Personal Data: “Information which allows, in any form whatsoever, directly or indirectly, the identification of the individuals to whom it applies” (Article 4 of Law No. 78-17 of January 6, 1978).
The terms “personal data”, “data subject”, “data processor”, and “sensitive data” have the meanings given in the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).
1. Website Presentation
In accordance with Article 6 of French Law No. 2004-575 of June 21, 2004, for confidence in the digital economy, users of the website http://www.tiqtec.fr are hereby informed of the identity of the various parties involved in its creation and maintenance:
Owner: SAS TIQTEC, with a share capital of €15,000 – 1 Centre Commercial la Tour – 93120 La Courneuve, France.
Publication Manager : TIQTEC – [email protected]
The publication manager is a legal entity.
Webmaster : MUJEEBUR RAHAMAN – [email protected]
Hosting Provider : ovh – 2 rue Kellermann 59100 Roubaix 1007
Data Protection Officer : TIQTEC – [email protected]
2. General Terms of Use for the Website and Services Provided
This website is an intellectual work protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Client may not reuse, transfer, or exploit, in any way, any part of the elements or work from the Site for personal or commercial purposes.
Use of the website http://www.tiqtec.fr implies full and complete acceptance of the general terms of use described below. These terms may be modified or updated at any time. Users of the site http://www.tiqtec.fr are therefore invited to consult them regularly.
The website is normally accessible to users at all times. However, access may be interrupted for scheduled maintenance by http://www.tiqtec.fr, which will strive to inform users in advance of the dates and times of any maintenance operations. The website http://www.tiqtec.fr is regularly updated by http://www.tiqtec.fr administrators. Similarly, the legal notice may be modified at any time. These changes are binding on the user, who is encouraged to consult this page as often as possible to stay informed.
3. Description of Services Provided
The website http://www.tiqtec.fr aims to provide information regarding all activities of the company. http://www.tiqtec.fr strives to provide informations on the website http://www.tiqtec.fr that are as accurate as possible. However, it cannot be held responsible for any omissions, inaccuracies, or failures to update, whether caused by the site itself or by third-party partners supplying such information.
All informations provided on the site http://www.tiqtec.fr are given for informational purposes only and are subject to change. Furthermore, the informations on the site http://www.tiqtec.fr are not exhaustive and may be subject to modifications made after it has been published online.
4. Contractual Limitations on Technical Data
The website uses JavaScript technology. The website cannot be held responsible for material damages related to the use of the site. Furthermore, the site user agrees to access the site using recent equipment, free of viruses, and with an up-to-date, latest-generation browser. The website http://www.tiqtec.fr is hosted by a provider within the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).
The goal is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods, particularly for maintenance, infrastructure improvements, infrastructure failures, or if the Services generate traffic deemed abnormal.
http://www.tiqtec.fr and the host cannot be held responsible in case of Internet network, telephone line, or computer and telephony equipment malfunctions, particularly due to network congestion preventing access to the server.
5. Intellectual Property and Counterfeiting
http://www.tiqtec.fr owns the intellectual property rights and holds the usage rights for all elements accessible on the website, including texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, or adaptation of all or part of the site’s elements, regardless of the means or process used, is prohibited without prior written authorization from: http://www.tiqtec.fr.
Any unauthorized use of the site or any of its elements will be considered as constituting counterfeiting and will be prosecuted in accordance with the provisions of Articles L.335-2 and following of the Intellectual Property Code.
6. Limitation of Liability
http://www.tiqtec.fr acts as the publisher of the site. http://www.tiqtec.fr is responsible for the quality and accuracy of the content it publishes.
http://www.tiqtec.fr cannot be held liable for direct or indirect damages caused to the user’s equipment when accessing the website http://www.tiqtec.fr, resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.
http://www.tiqtec.fr also cannot be held liable for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the site http://www.tiqtec.fr. Interactive spaces (e.g., the ability to ask questions in the contact area) are available to users. http://www.tiqtec.fr reserves the right to remove, without prior notice, any content posted in this space that violates applicable French legislation, particularly provisions related to data protection. Where applicable, http://www.tiqtec.fr also reserves the right to hold the user liable civilly and/or criminally, particularly in the case of messages that are racist, offensive, defamatory, or pornographic, regardless of the medium used (text, photograph, etc.).
7. Management of Personal Data
The Client is informed of the regulations concerning marketing communications, the Law of June 21, 2014, for confidence in the Digital Economy, the Data Protection Act of August 6, 2004, as well as the General Data Protection Regulation (GDPR: No. 2016-679).
7.1 Controllers of Personal Data Collection
For Personal Data collected as part of the creation of the user’s personal account and their browsing on the Site, the controller of the Personal Data processing is: TIQTEC. http://www.tiqtec.fr is represented by M_Responsible, its legal representative.
As the controller of the data it collects, http://www.tiqtec.fr undertakes to comply with the framework of applicable legal provisions. It is notably the Client’s responsibility to establish the purposes of its data processing, to provide its prospects and clients with complete information on the processing of their personal data based on their consent, and to maintain a data processing register that reflects reality. Whenever http://www.tiqtec.fr processes Personal Data, http://www.tiqtec.fr takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with respect to the purposes for which http://www.tiqtec.fr processes them.
7.2 Purpose of the Data Collected
http://www.tiqtec.fr may process all or part of the data:
- to enable navigation on the Site and the management and traceability of services and orders placed by the user: login and Site usage data, billing, order history, etc.
- to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, hashed password.
- to improve navigation on the Site: login and usage data.
- to conduct optional satisfaction surveys on http://www.tiqtec.fr: email address.
- to carry out communication campaigns (SMS, email): phone number, email address.
http://www.tiqtec.fr does not sell your personal data, which are therefore used only out of necessity or for statistical and analytical purposes.
7.3 Right of Access, Rectification, and Opposition
In accordance with current European regulations, users of http://www.tiqtec.fr have the following rights:
- right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completeness of user data; right to block or delete users’ personal data (Article 17 GDPR) when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, communication, or storage is prohibited.
- right to withdraw consent at any time (Article 13-2c GDPR).
- right to restrict the processing of user data (Article 18 GDPR).
- right to object to the processing of user data (Article 21 GDPR).
- right to data portability for data provided by users, when such data is subject to automated processing based on their consent or a contract (Article 20 GDPR).
- right to define the fate of user data after their death and to choose to whom http://www.tiqtec.fr should (or should not) communicate their data to a third party they have previously designated.
As soon as http://www.tiqtec.fr becomes aware of a User’s death and in the absence of instructions from them, http://www.tiqtec.fr undertakes to destroy their data, unless its retention is necessary for evidentiary purposes or to meet a legal obligation.
If the user wishes to know how http://www.tiqtec.fr uses their Personal Data, request their rectification, or oppose their processing, the user can contact http://www.tiqtec.fr in writing at the following address:
TIQTEC – DPO : 1 Centre commercial la Tour 93120 La Courneuve
In this case, the user must indicate the Personal Data they would like http://www.tiqtec.fr to correct, update, or delete, by identifying themselves precisely with a copy of an identity document (ID card or passport).
Requests for the deletion of Personal Data will be subject to the obligations imposed on http://www.tiqtec.fr by law, particularly regarding the retention or archiving of documents. Finally, users of http://www.tiqtec.fr can file a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/en/complaints).
7.4 Non-disclosure of Personal Data
http://www.tiqtec.fr refrains from processing, hosting, or transferring the Information collected on its Clients to a country located outside the European Union or recognized as “non-adequate” by the European Commission without first informing the client. However, http://www.tiqtec.fr remains free to choose its technical and commercial subcontractors provided they present sufficient guarantees with respect to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
http://www.tiqtec.fr undertakes to take all necessary precautions to preserve the security of the Information and ensure that it is not disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Client’s Information is brought to the attention of http://www.tiqtec.fr, it must promptly inform the Client and communicate the corrective measures taken. Furthermore, http://www.tiqtec.fr does not collect any “sensitive data.”
The User’s Personal Data may be processed by subsidiaries of http://www.tiqtec.fr and subcontractors (service providers) exclusively to achieve the purposes of this policy.
Within the scope of their respective roles and for the purposes outlined above, the main individuals likely to have access to the data of users of http://www.tiqtec.fr are primarily our customer service agents.
8. Incident Notification
Despite all efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Consequently, we cannot guarantee absolute security. If we become aware of a security breach, we will notify the affected users so they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to fully informing our clients of all matters related to the security of their accounts and providing them with all the necessary information to help them comply with their own regulatory reporting obligations.
No personal information of the user of the site http://www.tiqtec.fr is published without the user’s knowledge, exchanged, transferred, assigned, or sold on any medium to third parties. Only in the event of the acquisition of http://www.tiqtec.fr and its rights would the transmission of said information to the potential acquirer be possible, who would, in turn, be bound by the same obligation to retain and modify data with respect to the user of the site http://www.tiqtec.fr.
8.1. Security
To ensure the security and confidentiality of Personal Data and Health Personal Data, http://www.tiqtec.fr uses networks protected by standard measures such as firewalls, pseudonymization, encryption, and passwords.
When processing Personal Data, http://www.tiqtec.fr takes all reasonable measures to protect it against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
9. Hyperlinks, Cookies, and Internet Tags
The site http://www.tiqtec.fr contains a number of hyperlinks to other sites, set up with the authorization of http://www.tiqtec.fr. However, http://www.tiqtec.fr does not have the ability to verify the content of the sites visited and therefore assumes no responsibility for this.
Unless you choose to disable cookies, you agree that the site may use them. You can disable these cookies at any time and for free using the deactivation options provided and outlined below, knowing that this may reduce or prevent access to all or part of the Services offered by the site.
9.1. Cookies
A “cookie” is a small information file sent to the user’s browser and stored on the user’s device (e.g., computer, smartphone), (hereinafter “Cookies”). This file includes information such as the user’s domain name, Internet service provider, operating system, and the date and time of access. Cookies do not risk damaging the user’s device in any way.
http://www.tiqtec.fr may process the user’s information regarding their visit to the Site, such as the pages viewed and searches performed. This information allows http://www.tiqtec.fr to improve the Site’s content and the user’s navigation experience.
Cookies that facilitate navigation and/or the provision of services offered by the Site can be configured by the user to decide whether to accept them, allowing Cookies to be stored on the device or, conversely, rejected either systematically or based on their issuer. The user can also configure their browser software to prompt acceptance or refusal of Cookies on a case-by-case basis before a Cookie is likely to be stored on their device. http://www.tiqtec.fr informs the user that, in this case, not all functionalities of their browser software may be available.
If the user refuses the storage of Cookies on their device or browser, or if the user deletes those stored, the user is informed that their navigation and experience on the Site may be limited. This may also be the case when http://www.tiqtec.fr or one of its providers cannot recognize, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the Internet.
Where applicable, http://www.tiqtec.fr disclaims any responsibility for the consequences related to the degraded operation of the Site and any services offered by http://www.tiqtec.fr, resulting from (i) the user’s refusal of Cookies or (ii) the inability of http://www.tiqtec.fr to store or consult the Cookies necessary for their operation due to the user’s choice. The configuration of each browser is different for managing Cookies and user preferences. This is described in the browser’s help menu, which will explain how the user can modify their Cookie preferences.
At any time, the user can choose to express and modify their preferences regarding Cookies. http://www.tiqtec.fr may also use the services of external providers to assist in collecting and processing the information described in this section.
Finally, by clicking on the dedicated social media icons for Twitter, Facebook, LinkedIn, and Google Plus on the Site of http://www.tiqtec.fr or its mobile application, and if the user has accepted the deposit of cookies by continuing to browse the Website or mobile application of http://www.tiqtec.fr, Twitter, Facebook, LinkedIn, and Google Plus may also place cookies on your devices (computer, tablet, mobile phone).
These types of cookies are only placed on your devices if you consent to them by continuing to browse the Website or mobile application of http://www.tiqtec.fr. At any time, the user may withdraw their consent to http://www.tiqtec.fr placing these types of cookies.
Article 9.2. Internet Tags
http://www.tiqtec.fr may occasionally use Internet tags (also known as “tags,” action tags, single-pixel GIFs, transparent GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and thus store the corresponding information, including the user’s IP address) in a foreign country.
These tags are placed both in online advertisements that allow users to access the Site and on various pages of the Site.
This technology allows http://www.tiqtec.fr to evaluate visitors’ responses to the Site and the effectiveness of its actions (e.g., the number of times a page is opened and the information consulted), as well as the user’s use of the Site.
The external provider may collect information about visitors to the Site and other websites through these tags, compile reports on the Site’s activity for http://www.tiqtec.fr, and provide other services related to the use of the Site and the Internet.
10. Applicable Law and Jurisdiction
Any dispute related to the use of the site http://www.tiqtec.fr is subject to French law. Except in cases where the law does not permit it, exclusive jurisdiction is granted to the competent courts of Paris.